Terms and Conditions

ONLINE TERMS AND CONDITIONS

Please read these terms carefully before you submit your order. These terms tell you who we are, who you are contracting with, how the service will be delivered to you and how you and we may change or end the contract, what to do if there is a problem and other important information.

1. WHO WE ARE

1.1 This website is operated by Tyreplus.co.uk Limited, a limited liability company incorporated under the laws of England and Wales, and having its registered address at Unit E2 Chesford Distribution Centre, Chesford Grange Warrington, Lancashire, WA1 4SZ ("tyreplus", "us", "we" or "our" )

1.2 You can contact us by telephoning Customer Services on 0800 169 5875 or by writing to us at customer.service@tyreplus.co.uk or TyrePlus.co.uk Limited, Unit E2 Chesford Distribution Centre, Chesford Grange, Warrington, Lancashire, WA1 4SZ.

2. OUR BOOKING SERVICE

2.1 Through this website, we provide an online platform through which the products and services of third party providers of tyres and fitting services ("Suppliers") are advertised, and through which users of the website can make such reservations. By making a purchase and reservation through the website, you enter into a direct legally binding contractual relationship with the Supplier. We act solely as an intermediary between you and the Supplier in relation to any purchase you make, transmitting the details of your purchase and reservation to the relevant Supplier(s) and sending you an order confirmation email for and on behalf of the Supplier.

2.2 Although we will use reasonable skill and care in performing our booking services we will not verify if, and cannot guarantee that, all information displayed on our website is accurate, complete or correct. Each Supplier remains responsible at all times for the accuracy, and completeness of the information (including the price and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification of any Supplier (or its facilities, venue, products or services) made available.

3. PLACING AN ORDER

3.1 You may place an order to purchase products and fitting services advertised for sale on this website by following the on screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Confirm card details” button.

3.2 If you submit an order for goods and services via this website by clicking the “Confirm card details” button your order is an offer to buy the goods you have ordered on this site.

3.3 Your order will be accepted when we email you to accept it by sending you an order confirmation email (Order Confirmation), at which point a contract will come into existence between you and the Supplier identified in the summary order screen.

3.4 If your order cannot be accepted, we will inform you of this and you will not be charged. This might be because product is out of stock or because there are no fitting appointments available or, because we have identified an error in the price or description shown on the website.

4. SELECTING THE RIGHT TYRES

4.1 When selecting your tyres from our website you need to carefully check that you have ordered the correct tyres for your vehicle. If when you arrive for your fitting appointment it becomes apparent that the incorrect tyres have been ordered by you, you will need to discuss with the Supplier if they have the correct tyres in stock and if these can be supplied in place of the products ordered. All such changes to the contract will be subject to the Supplier's terms and conditions. If the correct product is not in stock it may be necessary to reschedule the fitting appointment. You can find information and tips on how to select the correct tyres for your vehicle on our website.

5. YOUR RIGHTS TO MAKE CHANGES OR CANCEL ANY ORDER

If you wish to make a change to the product you have ordered, or to the fitting appointment or you wish to cancel your order please contact Customer Services

6. PRICE AND PAYMENT

6.1 All pricing on this website is in pounds sterling and is inclusive of UK Value Added Tax. Unless explicitly stated, the cost of fitting any parts purchased is included in the price.

6.2 The final price payable by you for the product and the fitting service will be the price indicated on the order page that is shown to you immediately before you place your order on our website. It will also be set out in your Order Confirmation.

6.3 We accept payment with Visa, Mastercard, Visa Debit and Maestro. All payments must be made at the time the order is placed.

6.4 We facilitate payment for products and services you order for and on behalf of the Supplier who is the merchant of record. Payment is processed from your credit/debit card through a third-party payment processor.

7. OTHER TERMS

7.1 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.2 Which laws apply and where you may bring legal proceedings. These terms are governed by English law. and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

PRIVACY AND COOKIE POLICY: HOW WE MAY USE YOUR PERSONAL INFORMATION

We take your privacy seriously and understand that privacy concerns are extremely important to our customers. We shall always process your personal information in accordance with the law.

If you believe you have received unsolicited commercial email please forward the email you received in its entirety to: customer.service@tyreplus.co.uk

What This Privacy Policy Covers

This Policy covers how we treat personal information that we collect and receive, including information related to your use of our website and our processing of orders you may place on our website. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that we link to or do not own or control.

Information We Collect

In order to ensure that consumers get the very best service, we collect demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Our request forms may require users to give us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.

The information you provide to us also helps us in the development or referral of goods and services that we believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfilment and marketing partners.

We automatically receive and record information on our server logs from your browser, including your IP address, tyreplus.co.uk cookie information, and the page you request. We use information for the following general purposes to:

  • customise content you see;
  • fulfil your requests for goods and services;
  • improve our services;
  • contact you;
  • conduct research, and
  • provide anonymous reporting for internal and external clients.

Information We Share With Others

We will need to share your information with the third party suppliers with whom you have entered into a contract for the provision of goods and services which are purchased and booked through this website.

We will also need to share your information with a payment processing service provider who processes the payments received via this website on behalf of us and the third party suppliers who provide goods and services to you.

We may decide to share your personal information with trusted marketing partners within our group of companies, who work on behalf of or with us under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from us or to inform you about their goods and services.

We respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights or defend against legal claims and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of our terms of use, or as otherwise required by law.

Once it is received in our database, all information, including your name, e-mail address, home address, financial and credit information is, when necessary for the purposes of processing your order, passed on to our partners and affiliates for the execution of the order, service or request. Once one of these entities receives this information, it becomes the subject to their respective privacy policy, in addition to ours.

Our partners use this information to process your order and to provide us with associated services. Any request to opt out of future partner communications must be made directly to the partner.

Third Party Websites

We may offer you the opportunity to purchase goods and or services from third party websites. In the event that you agree to be transferred to such third party websites, you will become subject to the security and privacy policies that are posted on such websites once you are transferred to them. If you disclose your information to dealers or other parties that you are placed in contact with through our site or other sites throughout the Internet, different privacy policies may apply to their use or disclosure of the information you disclose to them. Since we do not control the privacy policies of third parties, you are subject to the privacy policies of that third party and we encourage you to read their privacy policies or ask questions before you disclose your personal information to others.

Use of Cookies

Cookies are small text files that are placed on your computer by websites when you visit them. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.

The cookies we use are essential for parts of the website to operate, in particular our quotation system. You may delete and block all cookies from our website, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.

All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “Your Cookie Settings” which has a life span of 365 days and necessary to store your cookie settings for this site.

Cookie Categories

The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website can be found at www.tyreplus.co.uk/cookies and is set out in the list below.

Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Functional

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

Targeting

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Additional Cookie Categories

Third Party

When you visit a site you may notice some cookies that aren't related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.

Flash Cookies

Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

Version Date

February 2017

Tyre Search