Terms and Conditions TPAS Terms and Conditions

TPAS (UK) LIMITED TERMS AND CONDITIONS

Please read these terms carefully before you submit your order. These terms tell you who we are, who you are contracting with, what to do if there is a problem and other important information.

Who We Are

You are contracting with TPAS (UK) Limited, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU to ("Supplier", "we", "our" and "us").

Our VAT Registration

Our UK VAT Registration Number is GB 380 0948 50.

Contacting Us

  • Email Tyre Pros at customer.service@tyrepros.co.uk;
  • Telephone Tyre Pros Customer Service on 0800 9 888 666;
  • Email Tyre City at customer.care@tyrecity.co.uk;
  • Telephone Tyre City Customer Service on 0800 9 888 814;

or

  • Write to us at our Head Office: TPAS (UK) Limited, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU;

Alternatively, please contact TyrePlus:

  • Email at customer.service@tyreplus.co.uk;
  • Telephone Customer Service on 0800 169 5875;

These Terms and Conditions

These are the terms on which we supply goods and service to you. Please read them carefully before you submit your order.

We may amend these terms from time to time.  The version current at the time you placed your order and sent to you with your order confirmation email will apply to your order.

If we make changes to the terms that apply to your order, we will contact you using the contact details you provided when placing your order.  If you are not happy with the changes we have made you may cancel your order by following the instructions we provide to you.  If you opt to cancel we will provide you with a full refund of the price paid by you.

Delivery and completion of the contract

Your order shall be completed when we supply and fit the goods to your vehicle.

The goods shall be your responsibility from the time the fitting has been completed.

The goods shall be owned by you once we have received full payment from you.

Disposal of removed parts

We will dispose of parts removed from your vehicle.  Disposal will be in accordance with current environmental regulations and legislative requirements.  The costs of this are included in the price you have paid.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Cancellation and Refunds

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • IF THERE IS A PROBLEM WITH THE PRODUCT OR SERVICES YOU HAVE RECEIVED.
  • IF YOU WANT TO END THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE OR HAVE TOLD YOU WE ARE GOING TO DO.
  • IF YOU HAVE JUST CHANGED YOUR MIND.

NOTHING IN THESE TERMS WILL AFFECT YOUR LEGAL RIGHTS.

IF THERE IS A PROBLEM WITH THE PRODUCT OR SERVICES YOU HAVE RECEIVED

We are under a legal duty to supply products and services that are in conformity with this contract. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

How to tell us about problems. If you have any questions or complaints about the product or service, please contact us. You can telephone our Customer Service team at 0800 169 5875 or write to us at customer.service@tyreplus.co.uk

Returning rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to one of our workshops or allow us to collect them from you. Please call customer services on 0800 169 5875 or email us at customer.service@tyreplus.co.uk to arrange collection.

ENDING THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE OR ARE GOING TO DO

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products or services which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an upcoming change to the product or service or the terms on which we wish to supply the product or services which you do not agree to;
  • you have been informed about an error in the price or description of the product or service you have ordered and you do not wish to proceed;
  • we have suspended supply of the products or services for technical reasons, or notify you we are going to suspend them for technical reasons; or
  • you have a legal right to end the contract because of something we have done wrong.

EXERCISING YOUR RIGHT TO CHANGE YOUR MIND (CONSUMER CONTRACTS REGULATIONS 2013)

You have a legal right to cancel your order during the Cancellation Period (see below).  This means that during the Cancellation Period if you change your mind or decide for any other reason that you do not want to receive or keep the products, you can notify us of your decision to cancel and receive a refund. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Cancellation Period for goods: Your right to cancel starts from the date of the Order Confirmation (the date on which you received an e-mail confirming acceptance of your order).  Your deadline for cancelling is the end of 14 (fourteen) days after the day on which you receive the products:

Cancellation Period for fitting services: Your right to cancel starts from the date of Order Confirmation (the date on which you received an e-mail confirming acceptance of your order).  Your deadline for cancelling is the earlier of either (i) 14 (fourteen) days after the day you receive the Order Confirmation; or (ii) the date on which we complete the services.  If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

  • Phone or email. Call customer services on 0800 169 5875 or email us at customer.service@tyreplus.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  • Online. Complete our online enquiry form.

Returning products. If you end the contract after you have received the products, you must return them to us at your own cost. You must either return the goods in person or arrange for them to be delivered to one of our workshops. The products must be returned to us within 14 (fourteen) days of telling us you wish to end the contract.

How we will refund you.  We will refund you the price you paid for the products and services, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds: please note we are permitted by law to reduce your refund to reflect: (i) any reduction in the value of the products if this has been caused by you using them in a way beyond what is required for you to establish the nature, characteristics and functioning of the products; and (ii) if you cancel a fitting service once it has been started we may deduct from any refund an amount for the services performed.

When we will refund you:  For refunds of products your refund will be made within 14 (fourteen) days from the day on which we receive the product back from you.  For all other cases, your refund will be made within 14 (fourteen) days of your telling us you have changed your mind.

Other Important Terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 (fourteen) days of us telling you about it and we will refund you any payments you have made in advance for products or services not provided.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative Dispute Resolution If, having contacted our Customer Services, you are still dis-satisfied with the goods or service received from us, we do participate in an Alternative Dispute Resolution Scheme, as described in the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Please ask our Customer Services team for details.

If you have purchased goods or services online and wish to use the Online Dispute Resolution, please use the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

TPAS GUARANTEE

Guarantee

General Guarantee Conditions

The guarantee applies from the date of original purchase.

It is not transferable and only applies to the person who made the original purchase.

Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantee.

All parts originally purchased at TPAS are covered by this guarantee, however, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.

If work is required to be carried out other than by TPAS, approval must be obtained in advance from TPAS Customer Service. The guarantee may be invalidated when parts are repaired by a garage or individual other than by TPAS. TPAS is not responsible for any part removed from the vehicle or adjusted by any person other than TPAS.

The guarantee does not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.

The guarantee does not extend to any monetary or compensatory claim, in particular consequential or additional losses.

NOTHING IN THESE TERMS WILL AFFECT YOUR LEGAL RIGHTS.

Tyres Lifetime Guarantee

All new tyres are covered against manufacturing defects throughout the legal life of the tyre. If a replacement tyre is necessary, only the tread used will be charged for provided the tread depth exceeds the minimum legal requirements. Tyres may have to be returned to manufacturer for inspection, in which case TPAS will follow the standard procedure laid down by the British Tyre Manufacturers Association.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To TPAS (UK) Limited, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU, 0800 9 888 666

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

 

Date

[*] Delete as appropriate

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